CloudKonnect · Dashboard
CK IT Support & Managed Services
Operational health, technician utilisation, project pipeline, contract performance
Period:
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Managed Services MRR
$28,400
▼ 1.4% MoM
Total MSP Revenue
$52,840
All streams · this month
Tech Utilisation
68%
Target ≥ 75%
SLA Compliance
98.4%
Target ≥ 95%
Net MRR Churn
2.1%
Quick Ratio: 0.42
Gross Margin
52.6%
Blended · all streams
01 Tickets, SLA & Service Quality
Source: PSA / RMM
3
Critical open
5
High open
7
Medium open
2
Low open
Resolved (30d)
284
Avg resolution: 4.2h
SLA compliance
98.4%
Within target band
CSAT score
4.7 / 5
Based on 38 responses
First response time
12 min
Target ≤ 30 min
02 Pat · Remote Tech Hours (HubSpot HelpDesk)
Ad-hoc vs Fixed Price split · weekly tracking
Current Week
Wk 18 · 28 Apr–4 May
38.5h
of 38h capacity · 101%
Ad-hoc 12.5h$1,875
Fixed 26.0hFP block
Month to Date
May 2026
38.5h
1 week of ~4 elapsed
Ad-hoc 12.5h$1,875
Fixed 26.0h
Year to Date
FY26 · Jul 25–May 26
1,624h
Across 43 weeks
Ad-hoc 486h$72,900
Fixed 1,138h
Weekly capacity
38.5 / 38h
101% of contracted hours
Ad-hoc billable rate
$150/h
Standard remote support rate
Fixed Price coverage
8 clients
~26h/wk avg consumption
Client consumption · current week
CLIENT FIXED AD-HOC TOTAL $ AD-HOC
Insight
Pat tracking at full capacity (101% this week). Ad-hoc consumption spikes typically signal under-scoped Fixed Price contracts — review high ad-hoc clients for re-quoting at next renewal. Every 1 hour over capacity per week ≈ $7,800/year in either overtime cost or recovery via FP repricing.
03 Technician Utilisation & Billable Hours
Target: 75% utilisation · Source: PSA timesheets
Billable hours (mo)
412
68% of capacity
Non-billable hours
194
Incl. internal, training, leave
Avg revenue per tech
$13,210
Across 4 techs · this month
TECHNICIAN UTILISATION %REVENUEBILL HRS
Insight
Blended utilisation of 68% sits 7pts below the 75% target. Recovering to target across the team would lift monthly revenue by ~$4.2K. Largest gap is on lower-utilisation techs — review project allocation before adding capacity.
04 Revenue & Margin by Stream
Source: Xero P&L · YTD
Revenue Stream Revenue COG Gross Profit Margin % % of Total
Insight
Managed services contracts are the single biggest stream (~54% of YTD revenue) and carry healthy 58% margin. Hardware procurement is highest volume but lowest margin (18%) — keep this an enabler, not a profit centre. T&M and project work are the highest-margin discretionary streams.
05 Project Pipeline & Work in Progress
Source: HubSpot deals + PSA
Pipeline value
$48,200
Across 7 active deals
Quoted (awaiting)
$22,400
3 deals · weighted 60%
WIP (in delivery)
$31,600
5 projects · invoicing on milestones
PROJECT / CLIENT STAGE VALUE MARGIN CLOSE
06 Hardware Procurement & Resale
Target margin: 15-20%
Hardware revenue (mo)
$14,820
12 transactions
Hardware margin %
18.4%
Within target band
Hardware GP (mo)
$2,728
After Dicker / supplier costs
07 Top Clients & Contract Renewals
Source: HubSpot + Xero

Top 10 MSP clients by monthly revenue

Contract renewals · next 90 days

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CloudKonnect · Financial Overview

Financial Dashboard

P&L, balance sheet, working capital, cash position.
Sourced from Xero.

Coming in Stage 4
CloudKonnect · Monthly Reporting

ROAP Dashboard

Monthly accountant-facing financial reporting for SABA.

CloudKonnect Pty Ltd · Freedom Business™ · Generated